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Version: v2

Support

Get help with Vortex through our comprehensive support channels and resources.

Quick Start

New to Vortex? Start with our Installation Guide and then explore the Features.

🛟 Getting Help​

Quick Self-Help​

Start with these resources to solve common issues quickly:

  • 📖 Documentation - Comprehensive guides and references
  • ❓ FAQs - Frequently asked questions
  • 🩺 Doctor Tool - Run ahoy doctor to diagnose common issues

Community Support​

Slack Community

  • Join the #vortex-project-template Slack channel
  • Get help from the community and core maintainers
  • Share ideas and collaborate with other users

GitHub Discussions

  • GitHub Issues for bug reports and feature requests
  • Project Board to track development progress
  • Check existing issues before submitting new ones

Professional Support​

For organizations requiring dedicated support, we offer professional services:

  • New project onboarding - Get started with expert guidance
  • Existing project integration - Migrate your current projects to Vortex
  • Support plans with SLAs - Guaranteed response times
  • Priority feature implementation - Fast-track your requirements
  • Version updates and migrations - Seamless upgrade assistance
  • Custom implementations - Tailored solutions for your needs

📧 Email: support@drevops.com

🚨 Reporting Issues​

Before You Report​

  1. Check existing issues on GitHub
  2. Run diagnostics with ahoy doctor
  3. Review the FAQs for common solutions
  4. Test with a clean environment if possible

How to Report​

When reporting issues, please include:

  • System information (ahoy doctor info)
  • Steps to reproduce the problem
  • Error messages and logs
  • Vortex version and configuration details

🔒 Security Issues​

For security vulnerabilities, please email us directly: support@drevops.com

Do not report security issues in public GitHub issues.

🤝 Contributing​

See our Contributing Guide.

💖 Supporting the Project​

Help sustain Vortex development:

  • ⭐ Star the project on GitHub
  • 📢 Spread the word to help others discover Vortex
  • 💝 GitHub Sponsors - One-time or recurring donations
Enterprise Users

Looking for enterprise-grade support? Contact us at support@drevops.com for custom support plans and professional services.